Contact Us

Contact language

The team reads and replies in English. If you write in another language, the response may be slower or less complete, so English gives the clearest result. The form is the only channel the team monitors for this purpose, and every message gets a considered reply.

Security of your message

Never send financial details, passwords, or scans of documents through this form. The form is not an encrypted channel for sensitive material, and the team has no need for that information to answer a general enquiry. Any request for such material through this form should be treated as suspicious. Keep your message to questions about the site, the reviews, or the operator itself, and leave account numbers, login credentials, and identity documents out of it entirely.

Gambling-related difficulty

If you are in difficulty with gambling, the contact form is not the right place to seek help. The team here reviews casinos; it does not provide counselling or support. For practical assistance, look to a recognised gambling-help organisation in New Zealand, which can offer advice, self-exclusion tools, and confidential support. Those services operate independently of any casino and of this website, and they are the proper channel for that kind of conversation. Self-exclusion is a serious step, and the help organisation can guide you through it without the involvement of a review site.

Scope of the form

Use this form for questions about the content published on this website, corrections to a review, or feedback on the accuracy of an assessment. The team cannot act on behalf of Yeti, cannot change a player's account, and cannot influence a withdrawal or a bonus decision. For anything that concerns your own account with the operator, contact Yeti directly through its own support channels. The team here will acknowledge your message, but it has no authority over the operator's decisions and will not commit to any outcome on the operator's behalf.